Before a patient calls, they read what other patients say about you. We help practices earn a steady flow of genuine reviews, respond within privacy rules, and keep every listing accurate, so search engines and AI assistants have a record they can trust.
The star rating is the first thing they see. It is rarely the thing that decides.
Your reviews are read by three audiences. Each one uses them to decide whether to send patients your way.
For most treatments, reviews are the closest a patient gets to a recommendation from someone they know.
Review count, recency and your responses are among the signals Google uses when ranking local results.
Assistants draw on reviews and listings across the web. A thin or inconsistent record gives them little reason to name you.
A good reputation is built by routine, not by a campaign. These six run every month.
A simple, consistent way to ask every patient for a review after their visit, set up with your team and your systems.
Replies drafted for positive and negative reviews alike, written so they never confirm someone is a patient or disclose anything about their care.
A calm public reply, an offer to continue offline, and a report to the platform where a review breaks its rules.
Your name, address, phone, hours and clinicians kept consistent across Google, healthcare directories and the other sites patients use.
Individual clinician listings claimed and completed where they exist, because patients often search for the doctor, not the practice.
New reviews flagged as they arrive, and a monthly summary of volume, rating, response times and the themes patients mention.
A patient can say anything about their own care. A practice cannot. Even confirming that someone was treated can be a privacy breach, so every reply is written to be helpful without revealing anything.
Shortcuts in reputation break platform rules and consumer protection law, and they are found out. A practice's record has to be real to be worth anything.
No fake or purchased reviews, from staff, friends or any third party.
No review gating, where only happy patients are asked to post publicly.
No incentives for reviews, such as discounts, gifts or prize draws.
No promises to remove reviews. Only the platform can do that, and only when its rules are broken.
Accurate listings come first. Reviews sent to the wrong profile help nobody.
Every listing found and checked, duplicates and errors fixed, and unanswered reviews gathered into one list.
Outstanding reviews answered within privacy rules, and a reply approval process agreed with you.
Review requests switched on for every patient, the team shown how it works, and new reviews answered as they arrive.
Review volume, rating and response times compared with where you started, and the themes patients raise that the practice should know about.
The audit shows how your reviews and listings look to patients and AI assistants today, next to the practices you compete with.
Anything not covered here, ask during your AI Audit.
Only the platform can remove a review, and only if it breaks the platform's rules, for example if it is fake, abusive or posted by someone who was never a patient. We report those. For genuine criticism, a calm and private-minded reply usually does more for your reputation than removal would.
Yes, as long as every patient is asked the same way, no one is offered anything in return, and the request does not reveal details of their care. We set up the process to meet those conditions.
You decide. Most practices approve routine positive replies in advance and review anything negative before it is posted.
Google first, because that is where most patients look. We then add the healthcare directories and review sites that matter for your specialty and area, which we identify during the audit.
Listing fixes and replies are visible straight away. Review volume builds with the number of patients you see, so the pace depends on your practice rather than on us.
Reputation management is delivered inside our engagements rather than as a standalone package. Done For You starts as a 90-day pilot at $997 per month, moving to a retainer from $2,500 per month once the results justify it. Done With You starts from $7,500 for the first 90 days.
A free recorded audit of how your practice appears in search, the map and AI answers, including how your reviews and listings compare with nearby practices. Run personally by Dr. Ismail Zakaria, with a prioritized fix list.
Three a week, because each one is recorded by hand.